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Frequently Asked Questions

 

 

1. Do I need to pay a deposit, and if so how much is it?

Yes, deposits are required on booking your place on a tour. The deposit on every tour is £50 per person, and this is non-refundable, unless we cancel the tour. Payment of the deposit can be made via; Credit Card, Debit Card, Cheque, Bank Transfer, and Cash.
Please note that a booking form is required alongside your payment to confirm your place

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2. When is the final balance due?

The final balance is usually due approximately 6 weeks before the date of departure. However, this date varies from tour to tour, therefore, we will always include the final balance due date on your confirmation letter. The final balance can be paid via; Cheque, Debit Card, or Bank Transfer.

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3. What happens with regard to cancellation?

If, due to unforseen circumstances, we have to cancel your tour, we offer a complete refund, including deposit.

However, if you cancel, the cancellation charge is dependant on how close to departure date you are. The amounts are as follows, and are from the date we receive a written cancellation letter:

More than 42 days - The whole deposit
42-28 Days - 30% of the tour cost
27-14 Days - 45% of the tour cost
13-7 Days - 60% of the tour cost
6 days of less - 100% of the tour cost

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4. Do I need travel insurance?

Travel insurance is compulsory on all of our Continental tours. However, you should concider taking out travel insurance on all holidays.
SwanTours offers travel insurance that can be arranged when booking and costs can vary, so feel free to give us a call to discuss your requirements. Please note you can choose to use a different insurance provider, but you will need to provide us with the company name and policy number.

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5. I am less able, can I still travel with you?

Whilst we do our best to cater for all of our clients, SwanTours are not specificallly designed for the less able. Our wheelchair policy allows for a small folding chair weighing no more than 26.7 kgs, and as long as you are able to get into the coach you can travel with us. However, some of our tours are less accessible than others, so please feel free to speak to one of the team, if you have any worries or concerns.

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6. Can I request a specific seat on board the coach?

Yes, at SwanTours we strive to do everything we can to make your holiday as enjoyable as possible. Upon booking, we will ask you what seat you would like once aboard the coach. However, seat reservation is on a first come, first serve basis, so we cannot guarantee that the seat you request will be available.

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7. Single Supplements

Not all, but some of the hotels we use charge a supplement for single travellers.
We are allocated a particular number of single rooms, if however we sell that allocation, the hotel may charge an additional supplement for single rooms. A single room may mean a true single, or a double/twin for sole occupancy. We will always advise the traveller before we confirm the room.

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SwanTours is an operating title of Taw and Torridge Coaches Ltd.
Registered Office: Grange Lane, Merton, Okehampton, Devon, EX20 3ED
Tel No: 01805 603706   E-mail: office@swantours.co.uk
Registered in London No. 1247327   VAT Reg. No. 284 3762 33
40th Anniversary IPP CPT

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