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Important Information 2018/19

Please read the following pages carefully.

The introduction to this brochure and the questions and answers on these pages, form the terms under which we offer our tours to you, and form the contract that exists between us once we have accepted your booking.

If you have any queries that are not covered here, please feel free to give us a call and we will be happy to help.


Fair Trading Agreement

Our Fair Trading Agreement and holiday information sets out clearly and simply the responsibilities which SWANTOURS have to you and which you in turn have to us when a contract is made between us.

The contract is made when you make a booking and we accept it by written confirmation

on the terms set out in this document. When signing the Booking Form for your holiday you will sign on behalf of yourself, and the others named in your party, that you have read, understood, and have accepted this Fair Trading Agreement and the Holiday information provided in the brochure.

Your obligation is to pay the price of the holiday and recognise your liabilities if you wish

to alter the holiday or have to make a cancellation. On our part we have obligations to provide you with the holiday you have booked. Our specification of that holiday and our terms are clearly stated in the brochure.

Your contract is entered into with SWANTOURS.

Any other subsidiary companies of SWANTOURS involved in the booking

or management of your holiday shall be deemed to act as our agents.

This Fair Trading Agreement applies to all holidays sold from SWANTOURS. 





Taw and Torridge Limited t/as Swan Tours is an appointed representative of Arthur J. Gallagher Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority. Registered Office: Spectrum Building, 7th Floor, 55 Blythswood Street, Glasgow, G2 7AT. Registered in Scotland Company Number: SC108909.


We only offer travel insurance from a single insurer – Europaische Reiseversicherung AG (ERV). This travel insurance is suitable for those who wish to insure themselves when travelling against the specified financial loss of unforeseen circumstances and events relating to your trip. A list of the covers and corresponding limits can be found below.  This summary provides only a brief guide to your Travel Insurance cover and exclusions. It does not contain the full terms and conditions of the policy, which can be found in the policy document. We have not provided you with any recommendation or advice about whether this product meets your specific insurance requirements. It is your responsibility to decide whether this policy suits your needs.


Important Notice – Information We Need To Know About - You must take reasonable care to provide complete and accurate answers to the questions we ask.  You should be aware that if the information provided by you is not complete and accurate, your insurer may; cancel your policy and refuse to pay any claim, or not pay any claim in full, or revise the premium and/or change any excess, or revise the extent of cover or terms of this insurance.

We recommend that you keep a record (including copies of letters) of all the information you provide to us for your future reference. We also draw your attention to any conditions, limitations, exclusions and excesses within the policy wording


SIGNIFICANT EXCLUSION: If your medical condition cannot comply with the following terms then any claim related to that medical condition will not be covered:


For UK Travel (England, Scotland, Wales, Northern Ireland or Scilly Isles). You DO NOT need to declare your medical conditions; however, you must comply with the following;

1.        You are not aware of any reason why the trip could be cancelled or cut short

2.        You are not travelling:

          (a) against the advice of a medical practitioner

          (b) for the purpose of obtaining medical treatment

          (c) if you have been given a terminal prognosis

3.        You are not receiving or awaiting tests, treatment or investigations for any illness or injury as a hospital day case or inpatient

           as any claim arising from this illness or injury will not be covered

4.        If you are on medication at the time of travel your medical condition must be stable and well controlled

5.        You must notify Medical Screening immediately of any change in your medical circumstances

           between the policy issue date and time of departure.


For EU Travel (including The Channel Islands); the traveller MUST inform ERV via the health check phone line on 01403 288 423 if they or any person upon whose health the trip depends;

1.        Has any existing or on-going medical condition(s)

2.        Is taking any prescribed medication

3.        Has or has had any medical condition(s) still requiring periodic review

4.        Is awaiting any tests, treatment, investigation, referral or the results of these

5.        You must notify Medical Screening immediately of any change in your medical circumstances

           between the policy issue date and time of departure.


This information is correct at the time of printing, but may be subject to change.  Please refer to your policy document to check your cover.



Travel Policy

For full details about your cover and all exclusions please refer to the policy document





Up to £2,000

Excess: £50            Deposit only: £10


Up to £2,000


Emergency Medical & Repatriation Expenses

Up to £2m


Missed Departure (not UK)

Up to £600


Personal effects and Money

Up to £1,500

Up to total of £200 for valuables

Up to £200 for Lost Passport


Luggage Delay

Up to £100


Personal Liability

Up to £2,000,000


Personal Accident

Up to £15,000


Legal Costs & Expenses

Up to £25,000



Cancellation Rights - If your cover doesn’t meet your requirements, please let Swan Tours know within 14 days of receiving your policy document and return all your documents for a refund of your premium.

Any premium already paid will be refunded to You providing you have not travelled, no claim has been made or is intended to be made and no incident likely to give rise to a claim has occurred.


Claims - Full details of how to make a claim and how to appeal should your claim not be successful can be found in the policy document.


Complaints - Should you have a complaint about the sale of your travel insurance policy, please contact The Travel Manager, Arthur J. Gallagher Insurance Brokers Limited, 6th Floor, Temple Circus House, Temple Way, Bristol, BS1 6HG. Should you remain unhappy with our final reply, you may have the right to refer your complaint to The Financial Ombudsman Service, Exchange Tower, London E14 9SR. Further details about our complaints procedure can be found in the attached ‘About our Insurance Services’ document.


Financial Services Compensation Scheme (FSCS) -

You may be entitled to compensation from the Financial Services Compensation Scheme (“FSCS”) should we be unable to meet our obligations and subject to eligibility. Details of the circumstances in which you can make a claim – and instructions on how to do so – can be found on the FSCS website:


In accordance with Passenger protection policy for insolvency cover in respect of the Package Travel & Linked Travel Regulations 2018 all passengers booking with SWANTOURS

are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation costs, arising from cancellation or curtailment of your travel arrangements due to the insolvency of SWANTOURS.

There is no requirement for Financial Protection of day trips, and none is provided.

Consumer aware: Your booking is insured by IPP Ltd and its panel of insurers. - This insurance is only valid for passengers who book and pay directly with/to SWANTOURS.

If you have booked and/or paid direct to a Travel Agent for a holiday with SWANTOURS please request proof of how the booking is secured as this will not be covered by IPP Ltd in this instance.

This Insurance has been arranged by International Passenger Protection Limited and underwritten by certain underwriters at Lloyd’s.

For further information please go to



You must notify IPP as soon as practically possible giving full details

of what has happened quoting the name of your Travel Operator

quoting Reference: TOFI V3.18 to:


IPP Claims at Cunningham Lindsey

Oakleigh House

14-15 Park Place

Cardiff CF10 3DQ, United Kingdom.

Telephone: +44 (0)345 266 1872


or online at To book call 01805 603706  Monday - Friday, 9am - 5pm


SwanTours is an operating title of Taw and Torridge Coaches Ltd.
Registered Office: Grange Lane, Merton, Okehampton, Devon, EX20 3ED
Tel No: 01805 603706   E-mail:
Registered in London No. 1247327   VAT Reg. No. 284 3762 33
40th Anniversary IPP CPT

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